DR GRANT LESTER: MANAGING UNREASONABLE COMPLAINANT BEHAVIOUR

The complaints of difficult people take up a disproportionate amount of time and resources of employers. They also impact emotionally on those trying to manage their complaints. For that reason Heaney & Partners brought Dr Grant Lester, Consultant Forensic Psychiatrist, over from Melbourne to present to the delegates at the 50th Celebratory BOINZ Conference in May.